5 signs your vCIO services aren’t working
Meetings are happening. Roadmaps exist. Nobody is complaining. But going through the motions and delivering value are not the same thing. Here are five signs of issues worth looking into: 1. Your QBRs are about tickets and uptime QBRs aren’t the problem. Operational meetings have their place. The problem is when that’s the only conversation […]
Your clients are drowning in AI noise. Here’s how to help them.
Last night I sat in a room with seven CEOs. These aren’t tech people. They’re business owners running companies with 20, 50, 400 employees. Typical MSP clients. Smart people. Busy people. And every single one of them is stressed about AI. They’re watching viral AI videos, reading AI headlines and posts on LinkedIn, and they’re […]
What is a vCIO?
There are so many different versions of a “vCIO” in our industry that it’s easy to get confused. Let me bring some clarity. A vCIO is not a dressed-up account manager. It’s one of your most technical resources who becomes your client’s trusted technology advisor. For anything related to technology, strategy, risk, and major decisions, […]
Stop making your vCIO do everything
If one person at your MSP is handling IT strategy, billing questions, escalations, and check-ins, you have a structural problem. The fix is simple: separate your vCIO and Account Manager roles completely. These are two different jobs with distinct skill sets. The vCIO: strategic technology advisor Your vCIO is like your client’s outside counsel, a […]
Your clients are begging for AI guidance and Microsoft just made it easy
In our MSP, we keep hearing the same thing from clients lately: “We know we should be using AI… but we don’t know where to start, and we’re not sure what’s actually safe.” Meanwhile, their teams are already copying sensitive info into public AI tools because they’re just trying to work faster, and they don’t […]
Webinar – The Evolution of the vCIO
The vCIO role is shifting beyond IT infrastructure and cybersecurity towards driving client productivity. Join Simon as he shares insights on the next frontier for vCIOs: ensuring clients get the most from their technology. What we discuss: The Next Frontier for vCIOs: How the role is shifting from managing IT to enabling business productivity. Deepening […]
How Not to Onboard a vCIO
Here’s one of the biggest mistakes I’ve made in our MSP, and that I see other MSPs make all the time: assigning a new vCIO to a new client. On paper, it makes sense. Your experienced vCIOs are slammed, you just brought in someone new, and hey, this new client needs a vCIO ASAP. The […]
The vCIO Money Mindset
As vCIOs, the most important thing we do is strategic planning. And to do that effectively, we have to adopt the right mindset about money. Too often, I see vCIOs hesitate to recommend solutions because they’re stuck viewing costs through a personal lens. We look at a $12,000 investment in a redundant firewall and think, […]
Webinar – vCIO Mindset for Success
Are you ready to elevate your role as a vCIO and become your client’s most trusted advisor? Watch this webinar on-demand, where Simon, Co-founder of Propel Your MSP and President of S3 Technologies, will share the key lessons and best practices he’s learned in his 22-year journey building S3’s vCIO services. This session will help […]
Stop Negotiating with Yourself
As a vCIO, your job is to provide strategic technology guidance that helps your clients reduce risk, increase productivity, and drive their business forward. Yet too often, I’ve seen my vCIOs talking themselves out of proposing the best solution before the conversation even begins. They assume the client will balk at the price, so they […]
