5 signs your vCIO services aren’t working
Meetings are happening. Roadmaps exist. Nobody is complaining. But going through the motions and delivering value are not the same thing. Here are five signs of issues worth looking into: 1. Your QBRs are about tickets and uptime QBRs aren’t the problem. Operational meetings have their place. The problem is when that’s the only conversation […]
A client just got acquired by PE. Here’s what we did.
Last week it happened to us in our MSP. A client we’ve had for years got acquired by a private equity firm. Funny enough, we did a webinar on exactly this topic two weeks ago. I followed my own advice, and I want to share what that looked like in practice. What happened Our client […]
Your client’s point of contact just changed. Do you have a process or are you winging it?
Most MSPs don’t. We didn’t either, for a long time. We winged it. Sometimes it went fine. Sometimes it didn’t. Eventually we realized that winging it on something this important wasn’t acceptable, so we built a process. Your operational POC is the person you interact with most. The office manager, the controller, the executive assistant, […]
Most MSPs have a stack. Not all of them believe in it.
There’s a difference. It shows up in the quality of service you deliver, the speed at which your team solves problems, and in whether you can actually back up what you’re selling. The mistake most MSPs make When you bring on a new client, there’s often a moment of hesitation. They’ve got a SonicWall. You […]
Your clients are drowning in AI noise. Here’s how to help them.
Last night I sat in a room with seven CEOs. These aren’t tech people. They’re business owners running companies with 20, 50, 400 employees. Typical MSP clients. Smart people. Busy people. And every single one of them is stressed about AI. They’re watching viral AI videos, reading AI headlines and posts on LinkedIn, and they’re […]
What is a vCIO?
There are so many different versions of a “vCIO” in our industry that it’s easy to get confused. Let me bring some clarity. A vCIO is not a dressed-up account manager. It’s one of your most technical resources who becomes your client’s trusted technology advisor. For anything related to technology, strategy, risk, and major decisions, […]
Stop making your vCIO do everything
If one person at your MSP is handling IT strategy, billing questions, escalations, and check-ins, you have a structural problem. The fix is simple: separate your vCIO and Account Manager roles completely. These are two different jobs with distinct skill sets. The vCIO: strategic technology advisor Your vCIO is like your client’s outside counsel, a […]
The QBR is broken for most MSPs
I’ll be direct: the traditional QBR model most MSPs follow is flawed. Too many MSPs believe that meeting once a quarter to review tickets, projects, and performance metrics proves their value. They then talk about what’s coming next and call it “strategic.” It’s not. It’s reporting. You’re meeting the wrong person At the beginning of […]
How vCIOs Leave Executives with a “Wow” After a Strategic IT Meeting
True vCIO value isn’t delivered in tickets or reports. It’s delivered in the moments you get face time with owners, CEOs, and executive teams. Those meetings are rare. Most MSPs are pushed down to operational contacts. So when a vCIO gets time with a real decision-maker, the goal is simple: reinforce trust, show leadership, and […]
Stop assigning vCIOs randomly, start matching them strategically
As MSP owners, we invest significant effort in building strong, strategic relationships with our clients. And at the center of that relationship is the vCIO. But as your client base grows and their needs become more diverse, the “one-size-fits-all” vCIO model begins to show its limitations. At some point, specialization isn’t just helpful; it becomes […]
